My Account Has Been Hacked
Has Your Account Been Hacked?
If you have reasons to believe that your RentHop agent account is hacked, please reach out to support@renthop.com immediately.
Phishing email attacks are frequent in the real estate industry and many agents have experienced account hacks as a result of such attacks in the past. Phishing, by definition, refers to the fraudulent practice of sending emails purporting to be from reputable companies to induce recipients to reveal sensitive information, such as passwords and credit card numbers.
For example, in the past, some agents have received text messages from hackers posing as RentHop. Some examples include:
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RentHop does not send out formal communications to agents via text (other than renter inquiry text notifications). We will only send out formal communications via email. Email domains include @renthop.com, @renthop-mail.com, etc. You can always reach out to our support team at support@renthop.com if you have any questions regarding the validity of a text message/email notification.
If you did accidentally provide your username/password to the hacker, please immediately update your password here. If you use the same password information for other websites, please immediately update your information on those sites as well.
What to Watch For?
- Beware of emails requiring you to provide personal information. Always double-check the name and the email of the sender (for example, some scammers send emails from an email address under @gooogle.com).
- Before you give out information or take any action that is requested in an email, take a few moments to verify the request, even if the email contains your name, email address, or other information that applies to you.
