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Rental Management

Accuracy Deposit to Reactivate Suspended Agents

After an agent violates our advertising policies, we suspend the account and remove all of their listings and Pro Credits.  Agents who are reinstated may be asked to provide an accuracy deposit towards their advertising fees to guarantee accurate...

Ghost Banning To Stop Real Estate Broker Spam

Back in 2009, Lawrence and I were speaking with one of our early investors about spam messages. Specifically, Craigslist postings at the time were full of low quality ads, and for anyone with a legitimate apartment, they would...

Rental Listings – Feeds, Syndication, Aggregation

Lawrence made a bold prediction 10 years ago, back in the Wild West days of online apartment marketplaces and listing portals. He said in the future, all that would be left are syndication websites and aggregation websites (alongside...

Bad Brokers: Charge Fine or Ban Account?

Our team frequently discusses how to best handle compliance measures related to inaccurate advertising. After posting a fake or misleading listing, our algorithms and support staff catch or flag the incorrect advertisement. Our Compliance Team corresponds...

Discount Brokers: Avoiding Adverse Selection Problems

Yesterday we discussed one of the original discount real estate brokerage businesses from the Dot Com 1.0 Bubble. To be fair, the founders probably came out well - a success story from a Y Combinator definition, because the...

High Resolution Pricing: Agents and Broker Edition

One of our Y Combinator batch mates way back in Summer 2009 was a company called InstantQ, founded by Dana Levine and Jeff Shi. They were an early version of Groupon, allowing restaurants to fine tune pricing specific...