Frequently Asked Questions

Have questions about RentHop? Review our frequently asked questions (FAQ) to learn more about the platform.

1. Why is RentHop the โ€œSmarter apartment searchโ€?

Lots of sites have endless pages of apartment listings. Each of the listings purports to be wonderful โ€“ but how do you know which ones are real, much less which one is best? Worse, how do you know whether the person who posted the listing will get back to you, or if theyโ€™re even a real person?

Weโ€™ve developed a proprietary algorithm (we call it the HopScore) to help answer these questions. The HopScore sorts and ranks apartment listings on our site based on several different factors. Those factors fall into three categories:

1) The quality of the listing (e.g. its completeness, its accuracy)
2) The โ€œfreshnessโ€ of the listing, which refers to how long itโ€™s been on the site and how many times other users have clicked on it.
3) The performance of the manager (the person who posted the listing) on our site.

The score goes from 0-100. The higher the HopScore, the better the listing!

2. How do I know what a listingโ€™s HopScore is?

Wherever you view a detailed listing for an apartment, youโ€™ll see a blue number next to the price. Thatโ€™s the HopScore!

Also, when you look at search results obtained at our search page, the HopScore for each listing will be prominently displayed on the listing. If you roll your cursor over the HopScore youโ€™ll see the components of the HopScore (quality, freshness, manager), so you can get a better understanding of how we arrived at the overall HopScore.

3. Does the HopScore change over time?

The โ€œfreshnessโ€ component of the HopScore for a listing goes down over time. This reflects the fact that the longer a listing has been on the site the likelier it is that either itโ€™s been rented already or that thereโ€™s something off about the listing. The lower the HopScore the further down in the search results the listing will be.

4. Iโ€™m confused. Does the HopScore apply to each manager or to each listing?

Good question. Each listing has a HopScore; there is no HopScore applicable to an individual manager. That said, information about the manager who posted a listing is used to compute the HopScore applicable to that listing.

5. Thatโ€™s all very interesting, but I need an apartment. How do I find great listings?

You can look for apartments either from our search page.

From the search page, you can specify which neighborhoods youโ€™d like to search, the number of bedrooms or bathrooms, minimum/maximum rent youโ€™re willing to pay, and which amenities youโ€™d like. Your results will appear in list form sorted by HopScore. From there, you can click on any listing and get more detailed information, including photos, the managerโ€™s description of the apartment and additional information from RentHop about the listing.

6. I found a listing I like! What do I do now?

On each listing page there is a contact form located on the top right. Be sure to provide your contact information so the manager can respond to you! The manager should respond to you shortly through our site using the contact information you provided.

7. The poster didnโ€™t respond. Now what?

First, we apologize. We know that apartment hunting is hard enough already. Second, send the manager another email through the site (or call them, if theyโ€™ve provided additional contact information). If you still havenโ€™t heard from the manager after a couple of days, send us an email. Weโ€™ll attempt to get in touch with the manager and see where things went wrong.

8. The poster told me that the apartment I liked cost more/wasnโ€™t available!

Unfortunately the apartment rental market (especially in New York) is extremely competitive โ€“ often apartments in New York will be rented within hours after a listing appears online.

We use advanced algorithms to judge the quality of apartment listings (this is what the HopScore does), but we donโ€™t control the content of listings or whether a listed apartment is actually available. Itโ€™s up to the managers who post listings on our site to remove listings for apartments that are no longer available, and to update listings to reflect changes to price/amenities.

If you think youโ€™ve been the victim of a scam, let us know as soon as possible.

Learn more about apartment scams here: Scams & Fraudulent Listings

9. Do I need to sign up for an account to use the site?

No – you can use RentHop to search for apartments and contact apartment managers without creating an account. However, if you do sign up, you will soon be able to save searches and set alerts so that we can help you look for apartments while youโ€™re doing other things.

Have questions that are not addressed in our frequently asked questions? Email support@renthop.com.

Editor’s Note: We updated this article to enhance readability.ย 

lawrence
lawrence
Lawrence part of the RentHop Data Science team with over a decade of experience in the real estate industry. In addition, he is a software developer and quantitative analyst with over 12 years of experience in software development and quantitative modeling. Lawrence merges two of his passions together to help renters across the nation with their home search.

You May Also Like

Summer Decorations For Your Apartment

Summer is here to stay, which usually means a beach vacation, frozen margaritas, and chilling in a pleasantly decorated space. But, not everyone has...

10 Things to Check Before Renting an Apartment

Finding a new apartment is equally exciting as it is nerve-wracking. In places like New York City, renters only have a few weeks to...

The Hidden Waterfalls of New York City

New York City isnโ€™t just a huge, concrete jungle. Behind the bustling traffic and tall skyscrapers, are both natural and man-made hidden escapes. What...

Recent Articles